Shipping & Returns

Production and shipping

Orders are produced and shipped by Printify’s print-provider network. Exact standard shipping charges and applicable tax are calculated from the complete delivery address and displayed before payment. Delivery timing includes production and carrier transit time; estimates are not guarantees.

Tracking and delivery

Tracking is provided when available. Customers are responsible for entering a complete, accurate address and monitoring carrier updates. Customs duties, import charges, remote-area delays, or carrier restrictions may apply depending on destination.

Damaged, defective, or incorrect orders

Contact us within 30 days of delivery at amilunacollection@gmail.com. Include your order reference, a description of the issue, and clear photographs of the item and packaging. After verification, we will arrange an appropriate replacement or refund at no additional product cost.

Made-to-order return limits

Because each piece is produced specifically for the order, we cannot accept returns or exchanges for buyer’s remorse, a change of mind, or an incorrectly selected size, color, orientation, or delivery address. This does not limit rights that apply under mandatory consumer law.

Cancellations

Contact us immediately if you need to cancel. An order can be canceled only before it has been submitted to production. Once production begins, the order cannot normally be changed or canceled.

Refund timing

Approved refunds are returned to the original payment method. Processing time after approval depends on the payment provider and financial institution.

Need help?

Email amilunacollection@gmail.com and include your order reference so we can assist quickly.